Shipping policy
DO YOU CHARGE SALES TAX?
Yes, we charge New York state sales tax.
Yes, we charge New York state sales tax.
WHAT ARE YOUR PRODUCTS MADE OUT OF?
Currently all of our knit pieces are made from OEKO-TEX certified recycled yarn, which contains 80% recycled cotton and 20% polyester. Our rugs are 100% wool.
WHERE ARE YOUR PRODUCTS MADE?
All knit pieces are knit in the United States. The rugs and hand-beaded items are produced in India.
HOW DO I WASH AND CARE FOR MY ITEM?
For the knit products, machine wash on low heat and no bleach. Tumble dry on low or lay flat to dry.
HOW DO I TRACK MY ORDER?
Customers will receive an email with a link to tracking once the order ships.
WHEN WILL I RECEIVE MY ITEM?
Orders ship within 5 business days. Domestic orders typically arrive within a week after shipping.
DO YOU ACCEPT RETURNS?
Due to the limited nature of our products we do not accept returns or exchanges. If your order arrives incorrectly or damaged please email info@zoeschlacter.com.
DO YOU SHIP INTERNATIONALLY?
Yes. The customer is responsible for duties that may apply. International orders may take a long time to arrive.
MY ORDER IS A GIFT. CAN YOU MAKE SURE PRICING IS REMOVED? CAN I INCLUDE A GIFT NOTE?
Email us at info@zoeschlacter.com when you place an order and we can accommodate your request.
Customers will receive an email with a link to tracking once the order ships.
WHEN WILL I RECEIVE MY ITEM?
Orders ship within 5 business days. Domestic orders typically arrive within a week after shipping.
DO YOU ACCEPT RETURNS?
Due to the limited nature of our products we do not accept returns or exchanges. If your order arrives incorrectly or damaged please email info@zoeschlacter.com.
DO YOU SHIP INTERNATIONALLY?
Yes. The customer is responsible for duties that may apply. International orders may take a long time to arrive.
MY ORDER IS A GIFT. CAN YOU MAKE SURE PRICING IS REMOVED? CAN I INCLUDE A GIFT NOTE?
Email us at info@zoeschlacter.com when you place an order and we can accommodate your request.
WHAT KIND OF PACKAGING DO YOU USE?
Small items ship in compostable mailers and large items ship in recyclable cardboard boxes with paper tape. Prior to shipping, all products are packaged in a plastic sleeve to protect the item during transit.